Train-the-Trainer Peer Mediation Manual

We are proud to present to you our Train-the-Trainer (TtT) Peer Mediation Manual. 

• The purpose of this manual is to provide easy-to-follow instruction in peer mediation training for youth workers who are not formal trainers or who have little training experience.

• The methods provided have a documented track record and have been thoroughly tested and proven by the authors through our local schools, courts (juvenile and adult), churches, and community centers.

For over 23 years, we, the authors, have mediated and trained hundreds of youth and adults.

We have put our training methods in writing, and now we offer you the tools to make an In-House Mediation Program a reality and a success.

  Mediation is a conflict resolution process in which an impartial third party assists disputants in negotiating a consensual and informed settlement. 

• It focuses on the needs of the disputants. 

• It empowers by letting disputants solve their own problem. 

In peer mediation, youth are trained to mediate their peers’ disputes.

Benefits: What’s in it for me?  You are the Trainer.This mediation program will be available year-round, not just an hour session or lecture that fades over time.

It’s a mediation program to call your own ! ! !

Your dedicated staff and students working together will enhance your school/agency’s climate in a positive manner with our easy-to-follow instructional manual. A few of the many benefits of an In-House Mediation Program are listed below.  This mediation program . . .

• Is an effective alternative to . . .

• o Bullying

• o Fighting

• o Verbal Violence

  • Saves time, energy, and cost spent on conflict byREDUCING . . .

  • o Punishment

  • o Suspensions

  • o Expulsions

  • o Physical Damage

  • o Emotional Damage

  • o Property Damage

    • Is a behavior modification program that is a .. .

      low-cost and high-results way to eradicate conflict peacefully

A part of the solution—versus—a part of the problem

Included in TrainingThis mediation program provides eight 2-hour training sessions. The training does the following:

• Teaches theories of mediation

• Examines how to deal with angry people

• Provides realistic role plays for hands-on practice

• Teaches mediating techniques: the art of questioning, the art of neutrality, and the art of listening

• Examines the causes of conflict

• Teaches practical conflict management

• Identifies conflict management styles

• Develops cross-cultural mediating skills

• Explores the advantages and disadvantages of co-mediating and mediating solo

• Provides tips for writing an effective and workable agreement

• Teaches critical thinking, communications, situation/problem solving, negotiations, and public speaking skills

A Prevention Approach Problems should be prevented.  However, over 85% of the dollars spent to help people is spent after the problem happens. Little is spent to prevent the problem from happening in the first place.  Mediation is a prevention tool.  It attempts to prevent the problem form happening.  

I’m a Return and Refund policy. I’m a great place to let your customers know what to do in case they are dissatisfied with their purchase. Having a straightforward refund or exchange policy is a great way to build trust and reassure your customers that they can buy with confidence.