This Manual is 194 pages.

This mediation program provides 8 training sessions. Participants are educated in the following:

• Skills and theories of mediation

• Practical conflict management

• The causes of conflict

• Conflict management styles

• Dealing with angry people

• Cross-cultural mediating skills

• Co-mediating and mediating solo

• Mediating techniques: the art of neutrality, the art of questioning, and the art of listening

• Writing a workable agreement

• Realistic role plays for hands-on practice

• Critical thinking, communications, and public speaking skills