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Everyday Mediation- Student Manual

Everyday Mediation- Student Manual


Your dedicated members/ employees working together will enhance your organization’s climate in a positive manner with our easy-to-follow instructional manual.


194 pages


    This Manual is 194 pages.

    This mediation program provides 8 training sessions. Participants are educated in the following:

    • Skills and theories of mediation
    • Practical conflict management
    • The causes of conflict
    • Conflict management styles
    • Dealing with angry people
    • Cross-cultural mediating skills
    • Co-mediating and mediating solo
    • Mediating techniques: the art of neutrality, the art of questioning, and the art of listening
    • Writing a workable agreement
    • Realistic role plays for hands-on practice
    • Critical thinking, communications, and public speaking skills
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